Reference:
Manage Late Payment Charge Process Model - Page 3 for the business process diagram associated with this activity.
Description: Upon receipt of request to review the customer's due date for a particular Bill, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer.